Frequently Asked Questions

How do I make a booking?
You firstly need to choose your perfect holiday cottage on our website or by calling our sales office on 01228 597136. Bookings can be made securely online or over the phone with one of our friendly team. Online bookings, will be provisionally made until a team member can check the booking is fine to go ahead (this is especially important for last minute bookings). You will receive a booking confirmation within 24 hours if everything is OK to proceed.
How do I pay for my holiday?
We accept Visa, Mastercard cards and bank transfers. If paying with a card, these can be securely entered online when making your booking. If you wish to pay by bank transfer, please select this option when making your booking and we will email you our bank details once we have checked the booking is OK to proceed.
When is the balance due?
The balance of your holiday is due 8 weeks prior to arrival or at the time of booking if it is less than 8 weeks before your holiday is due to start.
How do I pay the damage/housekeeping deposit?
The damage/housekeeping deposit is payable with the balance of your holiday or at the time of booking if booked within 8 weeks of arrival.
What does the damage/housekeeping deposit cover?
We understand accidents happen and smashing glasses and crockery can be easily done and we do not expect payment for these. However, the damage deposit is there to cover none accidental damage such as additional cleaning if no attempt has been made to leave the cottage clean and tidy on departure, stains on the carpet/furniture/linens etc, missing inventory items and avoidable damage to furniture such as putting hot pans down on worktops causing a burn.
When do I receive my damage/housekeeping deposit back?
We will refund your damage/housekeeping deposit back in the same way it has been paid to us, ie if you paid card this will be refunded to your card, if bank transfer you will need to provide us with your bank details to make the refund. Your deposit will be authorised for refund within 48 hours of departure subject to no claims against it. Should there be any damage/additional cleaning required we will contact you within 48 hours to discuss this and advise the costs involved in replacing the item or additional cleaning and the difference in price will be refunded to you as above.
What if I need to cancel my booking?
If you need to cancel your booking, please email us at info@cumbrianholidaycottages.co.uk we will need your booking number to trace your booking. We can only accept cancellations if we have received an email from the named person who placed the booking. Cancellation charges do apply and we highly recommend taking out holiday insurance to protect your holiday in the same way you would if travelling abroad. All cancellations will be subject to lose of deposit and if cancelled within 8 weeks of arrival all money will be lost.
How do I change my dates/cottage?
If you wish to change your dates or cottage you must first check with us that we are able to accommodate the changes you require. All changes will be subject to a £50 administration fee.
Are dogs allowed in the cottage?
Dogs are accepted in some of our cottages, some accept more than 1 dog. Please check against each individual property to see if dogs are allowed.

There must be no evidence of the dogs having stayed on departure either in the house or garden and dogs must not go on the furniture or beds. Dogs must also not be left alone in the cottage at any time.
Can I smoke in the cottage?
All of our properties are strictly no smoking. You can smoke in the gardens but please ensure you dispose of your cigarette ends responsibly.
Can I have visitors to the cottage?
Under no circumstances can the number of people exceed the number of people the cottage is advertised as sleeping. All cottage owners have a legal obligation to tell the insurance company how many guests can be at the cottage at any time, if this is exceeded and there is a problem it does void their insurance. You are welcome to have day/overnight guests provided you do not exceed the number of people the cottage is advertised as sleeping.
Can I have an early check in / late check out?
Unfortunately, this is often difficult to arrange, especially at busy times of year when our cleaners are working very hard to get the property ready for your arrival. If you would like an early check in / late check out, please contact us 48 hours before arrival/departure to check if it is possible, we will only know our caretakers schedule a few days earlier and even if showing available a late booking may be made which we would need to take into consideration.
Is bedding provided?
Bedding is provided for all beds at our cottages. We do not provided bedding for cots, please bring your own.
Are towels provided?
Most of our properties provide towels, there are a small number of cottages that do not provide them. Please check the individual property details on our website to see what is included.
Can I arrange a supermarket delivery?
Most of the main supermarkets will do a grocery delivery. As the majority of our cottages are accessed via a key safe you must book a delivery slot for a time after you expect to arrive at the cottage. All the information you need to book a delivery is provided in the directions.
What if I have a complaint or problem when I am at the property?
We pride ourselves in the standard of the accommodation and hope you have no reason to complain during your stay. However, occasionally things do go wrong or break down during your stay. Please telephone our office on 01228 597136 and we will endeavour to resolve any issues immediately or if a tradesman is required, as quickly as possible.
How do I leave a review?
You will be sent an email after your stay asking you to leave a review which will be published on our website. We use Upfront reviews and welcome your feedback. You can also leave reviews on TripAdvisor and Trust Pilot, just search our company name.