Frequently Asked Questions

You firstly need to choose your perfect holiday cottage on our website or by calling our sales office on 0782 459 5465 or 01228 597136. Bookings can be made securely online or over the phone with one of our friendly team. Online bookings, will be provisionally made until a team member can check the booking is fine to go ahead (this is especially important for last minute bookings). You will receive a booking confirmation within 24 hours if everything is OK to proceed.

We accept Visa, Mastercard and bank transfers. If paying with a card, these can be securely entered online when making your booking. Please note the address on our system must match the address the card is registered to or the payment will fail authorisation.If you wish to pay by bank transfer, please select this option when making your booking and we will email you our bank details once we have checked the booking is OK to proceed.

The balance of your holiday is due 8 weeks prior to arrival or at the time of booking if it is less than 8 weeks before your holiday is due to start.

Yes we charge a small booking fee to cover our administrative costs. This is itemised on the payment page when making an online booking.

The damage/housekeeping deposit is payable with the balance of your holiday or at the time of booking if booked within 8 weeks of arrival.

We understand accidents happen and smashing glasses and crockery can be easily done and we do not expect payment for these. However, the damage deposit is there to cover none accidental damage such as additional cleaning if no attempt has been made to leave the cottage clean and tidy on departure, stains on the carpet/furniture/linens etc, missing inventory items and avoidable damage to furniture such as putting hot pans down on worktops causing a burn.

The damage deposit waiver is a none refundable payment. This indemnifies you from having to pay for any damages caused during your stay.

We will refund your damage/housekeeping deposit back in the same way it has been paid to us, ie if you paid card this will be refunded to your card, if bank transfer you will need to provide us with your bank details to make the refund. Your deposit will be authorised for refund within 7 days of departure subject to no claims against it. Should there be any damage/additional cleaning required we will contact you within 48 hours to discuss this and advise the costs involved in replacing the item or additional cleaning and the difference in price will be refunded to you as above.

If you need to cancel your booking, please email us at info@cumbrianholidaycottages.co.uk we will need your booking number to trace your booking. We can only accept cancellations if we have received an email from the named person who placed the booking. Cancellation charges do apply and we highly recommend taking out holiday insurance to protect your holiday in the same way you would if travelling abroad. All cancellations will be subject to lose of deposit and if cancelled within 8 weeks of arrival all money will be lost.

We have 2 options for cancellation insurance. The first is provided by Xcover who will cover you up to and including your holiday. They will cover your holiday against sickness for you or your immediate family and if travel warnings are issued etc, see our website for full detailsThe second is a cancellation premium cover provided by Cumbrian Cottage Holidays, see next question for how this works.

For a supplement of 10% of the holiday cost you can protect your holiday against cancellations up to 7 days prior to arrival. If you have paid the premium then you can cancel your holiday any time up to 7 days before arrival date and receive a full refund of the accommodation cost. You will not receive a refund of the booking fee or the free cancellation premium cost.

If you wish to change your dates or cottage you must first check with us that we are able to accommodate the changes you require. All changes will be subject to a £60 administration fee.

Dogs are accepted in some of our cottages, some accept more than 1 dog. Please check against each individual property to see if dogs are allowed.There must be no evidence of the dogs having stayed on departure either in the house or garden and dogs must not go on the furniture or beds. Dogs must also not be left alone in the cottage at any time.

The majority of our cottages do provide both a cot and high chair. We do however recommend you check each individual property description to ensure they are provided.Unless other wise stated all cots are travel cots and no linen will be provided for the cot, so please do bring your own.

All of our properties are strictly no smoking. You can smoke in the gardens but please ensure you dispose of your cigarette ends responsibly.

Under no circumstances can the number of people exceed the number of people the cottage is advertised as sleeping. All cottage owners have a legal obligation to tell the insurance company how many guests can be at the cottage at any time, if this is exceeded and there is a problem it does void their insurance. You are welcome to have day/overnight guests provided you do not exceed the number of people the cottage is advertised as sleeping.

Our normal check in and out times are detailed on your booking confirmation. The majority have an arrival time of 3pm or 4pm and check out usually by 10am, please check your booking confirmation for times for your cottage.Unfortunately, we are unable to arrange an early check in or late check out. Our caretakers do require the time to make the cottages ready for guests arrival.

Bedding is provided for all beds at our cottages. We do not provided bedding for cots, please bring your own.Most of our properties provide towels, there are a small number of cottages that do not provide them. Please check the individual property details on our website to see what is included.

Most of the main supermarkets will do a grocery delivery. As the majority of our cottages are accessed via a key safe you must book a delivery slot for a time after you expect to arrive at the cottage. All the information you need to book a delivery is provided in the directions.

We have partnered with Yhangry and have a number of local chefs on our Places to Eat and Drink page on our website who would be delighted to prepare a meal in the comfort of your holiday cottage.We do recommend booking these early as they can book up quickly.

We pride ourselves in the standard of the accommodation and hope you have no reason to complain during your stay. However, occasionally things do go wrong or break down during your stay. Please telephone our office on 01228 597136 and we will endeavour to resolve any issues immediately or if a tradesman is required, as quickly as possible.

You will be sent an email after your stay asking you to leave a review which will be published on our website. We use Upfront reviews and welcome your feedback. You can also leave reviews on TripAdvisor and Trust Pilot, just search our company name.