Terms & Conditions

    1. ONLINE BOOKING. When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by email.
    2. CONFIRMING YOUR BOOKING. A none refundable deposit is required to secure your holiday when making a booking, the cost of this varies according to property and will be advised at the time of making a booking. If booking within 56 days (8 weeks) of the holiday start date the full amount must be paid at the time of booking. Please note your holiday is not confirmed until you have received written confirmation from us and we reserve the right to refuse any booking before we have issued the written holiday confirmation email. Your booking is made as a consumer and you accept that we cannot be liable for any business losses you may incur. As soon as you receive the written confirmation email, you must check it carefully. Any errors must be reported to us immediately.
    3. HOLIDAY COST. The prices quoted are in £ sterling and for the number of days requested.  The price includes a booking fee of £45 per week. Please see individual property descriptions for what is included in the price ie gas, electric, logs, etc. Prices are subject to change at any time, however once your holiday has been confirmed we will not change your holiday cost. 
    4. SECURITY DEPOSIT. There is a security deposit payable with the balance of your holiday on some properties, this is detailed in the property description. When placing a booking this will be stated in the payments section. The cottage is inspected on your departure and the security deposit will, in most cases, be returned to you within 7-10 days of your departure. If there is any reason that we have to hold the full amount or part of the deposit back we will contact you to discuss.
    5. CHANGES TO BOOKINGS. We will endeavour to meet your booking change requests but as the cottages are all individually owned it may not be possible for us to change cottages. Any changes to your booking must first be checked with us on 01228 597136 and followed up in writing. There is a £35 admin fee payable at the time of change.
    6. PETS. Some of our cottages accept dogs. The numbers allowed in each property will be detailed against the property description and a supplement will be charged per dog.  The cost of pets vary and can be found against each individual cottage. Dogs must not be left unattended in the cottage and are strictly not allowed in the bedrooms.
    7. CARE OF COTTAGE. All of our cottages are lovingly cared for and maintained on a regular basis. We request you help us maintain our high standards and report immediately anything that is not working or requires some attention in order that we can arrange to remedy this prior to your departure or in time for the next guests arriving.
    8. ALTERATIONS TO THE WEBSITE. We endeavour to ensure the information contained on the website is correct and updated immediately if anything changes.
    9. OCCUPANCY. Must not exceed the numbers stated against the property details. If the occupancy is breached the owner/caretaker can refuse to allow you to take possession of the property or make you leave before the end of the holiday. If this happens we will treat this as a breach of contract by you and you will not be entitled to a refund of monies or compensation.
    10. EQUIPMENT BREAKDOWN. Our cottages are checked prior to your arrival to ensure everything is in working order, however just like at home, equipment can break down at any time. Please report any break downs immediately by emailing info@cumbriancottageholidays.co.uk or calling 01228 597136. We will endeavour to fix the problem as soon as we are aware, however out of hours, weekends and bank holidays it may not be possible to get a qualified engineer to the problem until the next working day. We will not be able to offer compensation unless you have been without the facility for more than 24 hours or if it is deemed to be a user fault.
    11. WI-FI. Some of our cottages offer complimentary Wi-Fi, please check individual descriptions. Unfortunately we are unable to offer compensation for lack of Wi-Fi as the Lake District can experience difficulties with reception on a regular basis.
    12. INSPECTIONS/EMERGENCY REPAIRS. We may require access to the property during your stay to carry out inspections/emergency repairs etc. In all cases we will endeavour to inform you prior to your arrival.
    13. SMOKING. It is strictly forbidden to smoke anywhere within the cottage. Some owners do not allow smoking on their grounds or have a dedicated smoking area, you must respect these rules and only smoke where allowed.
    14. KEY COLLECTION. Your property is available from the time stated on your booking confirmation on the day of arrival. Check out is 10.00am unless agreed in advance.  In some instances we may be able to bring forward the entry time or extend the departure time, however we do require advance notice and we will only be able to confirm we are able to change the times 2 days before holiday commencement.  Keys must be returned by 10am on the day of departure. Late return of keys will incur an additional late check out fee of £50 per hour.
    15. KEYS. It is recommended that you use the key box during your stay to ensure keys are kept safe. You are responsible for ensuring the property is secure at all times during your stay, lost keys will result in lock replacements being charged to you.
    16. ELECTRIC VEHICLE CHARGING. Some of our cottage provide EV chargers which may be complimentary or chargeable, check the individual property description for details.  It is not permitted to charge any EV at a property on the mains electric supply, we reserve the right to ask you to leave the cottage if your car is being charged on the mains supply and charge for any additional costs incurred.
    17. COMPLAINTS. You must report immediately to the owner, whereupon, if possible, the matter will be resolved straight away. Reporting complaints after your holiday is too late for us to rectify and properly investigate.
    18. COMPLAINTS BY OTHERS. The majority of our cottages are in residential areas and we ask you please respect your neighbours whilst on holiday. Please ensure noise levels are kept to a minimum after 11pm and when you are returning home on an evening.  Continued complaints from neighbours regarding noise or abusive behaviour will result in your holiday being curtailed early and treated as a breach of contract by you and no refund will be given for lost nights.
    19. CANCELLATION. Cancellation will only be accepted if given in writing by the lead name on your holiday confirmation. If you cancel your holiday prior to 56 days (8 weeks) before commencement you will lose the deposit paid, cancellation within 56 and 15 days of arrival will be 50% of the holiday cost, cancellation within 14 days of arrival is 100% of the holiday cost. Please note: cancellation charges will be from the date we receive your written notice, we suggest you follow up your letter with a telephone call to prevent additional charges being incurred.
    20. INSURANCE. We recommend you take out a suitable holiday cancellation insurance to cover your holiday, this should include illness including Covid-19 and car break down. If you choose not to take out adequate holiday insurance you are accepting full responsibility for the holiday cost should you require to cancel your holiday. We offer holiday insurance via Xcover.com, if you choose to take out this policy it is your responsibility to ensure it meets your requirements, we will be paid a commission for all policies taken out.
    21. EARLY BOOKINGS FOR FOLLOWING YEAR. Our owners are asked to renew their contracts annually in November. If we are aware an owner may not be renewing their contract with us, we will inform you prior to confirming your booking. However if we are not aware and the owner does not renew their contract we may have to cancel or change your property on your booking. No compensation will be offered for cancelled bookings made prior to the owners contract renewal date (November).
    22. UTILITY SERVICES. Utility costs are included in the cost of your holiday, however we reserve the right to ask for a contribution to costs for excessive charges. Compensation cannot be paid for any loss of power, water, for services provided by a third party ie, if there is a power cut or a fault with their equipment. We will endeavour to inform holidaymakers of any scheduled work we have been made aware of prior to guests arrival but in some cases we are not advised prior to the event and therefore unable to advise accordingly.

Luxury Lakes Cottages and Duke of Portland Boathouse are both trading names of Cumbrian Cottage Holidays and the above Terms and Conditions apply to all bookings made from any of our branded websites.